m360 Research

Privacy Policy


m360 Research is part of the M3 Group and this Privacy Policy (the “Policy”) aims to inform you about how m360 Research (referred to as “m360”, “we”, “us” or “our” in this Policy) processes your Personal Data and tells you about your privacy rights under data protection laws.

The Policy describes how m360 uses Personal Data relating to the personnel or representatives (“Representatives”) of our clients, suppliers and other entities with whom we have entered, or may enter, business transactions (“Business Associates”) or a user of www.m360-Research.com (our “Site”).

We may revise this Privacy Policy at any time, without notice to you. You are responsible for reviewing it regularly. Your access to the Site following the posting of changes means you agree to abide by those changes.

This Policy was last revised on March 26, 2020.

About m360 Research

m360 Research is a global research partner to the life sciences industry, enabling researchers and marketers to connect with healthcare professionals. Its services include building research specific custom specialist communities, bulletin boards, collection and analysis of structured and unstructured data. m360 Research uses a cutting edge omni-channel approach backed by advanced panel analytics to ensure that clients benefit from expert insight, delivered quickly and cost-effectively.

About M3 Group

The M3 Group, named to represent Medicine, Media, and Metamorphosis, was founded with the goal of changing the world of medicine through full use of the power of the Internet. The M3 Group operates in the US, Asia, and Europe with over 2 million physician members globally via its physician websites such as: m3.com, mdlinx.com, m3globalresearch.com, doctors.net.uk, thesmartestdoc.com, networksinhealth.com, medigate.net, medlive.cn

M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413) with subsidiaries in major markets including USA, UK, Sweden, Japan, S. Korea, and China. M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Tokyo, Fort Washington, PA, Oxford, London, Gothenburg, and Seoul.

The Types of Personal Data We May Obtain and Process

m360 obtains personal data that is disclosed or otherwise processed by us upon entering into and performing agreements, communicating with Business Associates in relation to agreements, making and receiving payments under agreements and responding to any contact requests. We may also obtain personal data from public sources in anticipation of a prospective business relationship.

We use a variety of public sources to collate information about potential Business Associates we believe may be suitable for our services. We may also receive a referral from one of your colleagues and process that information in a similar way. Personal data is any information that allows an individual to be identified. We may process the following types of personal data:

  • Names, postal or e-mail addresses, phone numbers or other contact details
  • Employment information (e.g. job titles) relating to Representatives
  • Communication preferences

As a matter of practice, we will not collect any sensitive (special category) personal data for Representatives of Site users. To the extent that there is a need for us to process sensitive personal data, we will obtain prior written consent.

Purpose and Legal Basis for Processing Your Personal Data

This data is used to manage our contact with you, so that, for example, multiple attempts to contact you regarding the same services are eliminated or you are not re-contacted after informing us you are not interested in our services. We also use it as we generate lists of potential Business Associates to contact.

We process personal data on the basis of our legitimate interest (i.e., we have a valid business reason) and we have carefully balanced your individual rights against this need.

We will only process your personal data for the purpose it was first collected. If we process the personal data for a new purpose, we will ensure it is either compatible with your original purpose or gain your consent.

How We Use the Personal Data We Obtain

  • Manage our existing and prospective Business Associates relationships;
  • Communicate with Representatives for marketing, newsletters and company updates (for example, concerning services we offer or intend to offer in connection with our services) and responding to queries;
  • Perform accounting, auditing, billing, and collection activities;
  • Safeguard and defend m360 interests; and
  • Comply with applicable legal requirements, industry standards and our policies.

How We May Share Personal Data

m360 does not sell, rent, or trade personal data. We may share your personal data only with:

  • Affiliates of M3 to whom it is reasonably necessary or desirable for m360 to disclose the personal data;
  • Service providers that m360 has retained to perform services on its behalf, such as, but not limited to, IT service providers. Service providers are not permitted to use the personal data for their own purposes and are prohibited from onward transfer of the personal data without our written consent in each instance;
  • Law enforcement and other government authorities if required by law or reasonably necessary to protect the rights, property, and safety of others or ourselves. This includes lawful requests by public authorities, including to meet national security or law enforcement requirements; and
  • Industry standards or guidelines that require disclosure about our Business Associate.

Link to Other Websites

Our website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other websites and these other websites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

International Data Transfers

Within m360: m360 endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only in ways that are consistent with your relationship with us and the practices described in this Policy.

Where we are required to transfer data as described in this Policy, we will ensure all personal data is protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission GDPR and/or EU-US Privacy Shield. For further details please contact us.

Suppliers and contractors: As laid out in this Policy, we may from time to time share limited information with carefully selected partners. This may involve transferring your personal data to countries outside your country of residence and is done within the legal restrictions of Data Protection Laws, Including but not limited to the General Data Protection Regulations (GDPR), and California Consumer Privacy Act (CCPA) with m360 remaining in contractual control of the data.

How We Protect Personal Data

We maintain appropriate technical and organizational security safeguards designed to protect Representatives’ personal data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use. We update and test our security technology on an ongoing basis. We limit access to your personal data to those employees who need access to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your personal data.

How Long We Retain Personal Data

We store Representatives’ personal data for as long as necessary to fulfil the purposes for which we collect the data (see “How We Use the Personal Data We Obtain”), except if required otherwise by law. Your personal data may be kept for 10 years after the working relationship has ceased.

Changes and Updates to the Privacy Policy

As our organization, membership and benefits change from time to time, this Privacy Policy and our Terms of Use is expected to change as well. We reserve the right to amend the Privacy Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy Policy at this Site. We may e-mail periodic reminders of our policy and will e-mail Representatives of material changes to it, but you should check our Site frequently to see the current Privacy Policy that are in effect and any changes that may have been made to them.

Your Rights

If you wish to confirm that m360 is processing your personal data, or to have access to the personal data m360 may have about you, please contact our Data Protection Officer.